Refund policy
At Public Record Co., every item is made to order specifically for you once your order is placed. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, colour preference, or any other customer preference.
Please review our product descriptions and size guides carefully before completing your purchase.
Damaged, Defective or Incorrect Items
We want every order to arrive exactly as expected.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery.
Email us at:
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item showing the problem
- A photograph of the packaging, if applicable
Once we've reviewed your request, we'll arrange a replacement or refund where appropriate at no additional cost.
Order Changes & Cancellations
Because all products are made to order, production begins shortly after an order is placed.
If you need to change or cancel your order, please contact us as soon as possible.
While we will always do our best to help, we cannot guarantee cancellations or modifications once production has started.
Returns
We only accept returns where:
- The item is defective.
- The item arrives damaged.
- You receive the wrong item.
Returns must be approved by our support team before any items are sent back.
Items returned without prior authorization may not be accepted.
Refunds
If your refund request is approved, your refund will be processed to your original payment method.
Please allow up to 10 business days for your financial institution to process the refund after it has been issued.
Questions
If you have any questions regarding your order, please contact us at:
We're always happy to help.